Newsroom

J.D. Power ranks IGS Energy Highest in Customer Satisfaction

September 17, 2015

IGS Energy has achieved the highest J.D. Power ranking for customer satisfaction in Ohio.

In the 2015 Retail Electric Provider Residential Customer Satisfaction StudySM conducted by J.D. Power, IGS Energy received the highest numerical score among six residential electric service providers in Ohio. The results of the study—surveys took place between August, 2014 and June, 2015—are based on responses from 21,744 energy consumers.

The J.D. Power study, which measured retail electric providers in competitive markets, examined satisfaction among residential customers of 86 ranked retail electric providers in nine states across five key factors: price; communications; corporate citizenship; enrollment/renewal; and customer service. It also points out that with fewer customers shopping for electricity, it is critical for providers to focus on understanding and addressing evolving customer expectations in such areas as enrollment and communication in order to set themselves apart. More information about the study can be found by reading J.D. Power’s initial press release here.

IGS Energy is proud to rank “Highest in Residential Customer Satisfaction with Retail Electric Service in Ohio”, as is the company’s CEO and president, Scott White: “This truly is an amazing accomplishment, honor, and demonstration of the hard work, enthusiasm, expertise, and devotion that our employees bring on a daily basis in order to ensure our customers are well taken care of, and we believe it shows in this ranking.”

This accomplishment establishes even higher expectations among the IGS customers, as well as the IGS employees, and propels the company closer to its mission of achieving exceptional customer experiences through all our lines of business and in each of our markets.

About IGS Energy

Founded in 1989, IGS Energy has been a leading advocate for change in the energy industry with the goal of offering a choice to commercial, industrial, and residential customers in energy supply. Today, we expertly advise and help consumers make smart energy decisions that fit their individualized needs. IGS Energy supplies natural gas and electricity to more than one million customers, and offers a variety of Home Services products to help consumers protect their homes and further manage their energy costs. Recently, the company was recognized by J.D. Power for ranking “Highest in Residential Customer Satisfaction with Retail Electric Service in Ohio”. For more information, visit us online at IGSenergy.com.


 

IGS Energy received the highest numerical score among 6 residential electric service providers in Ohio in the proprietary J.D. Power 2015 Retail Electric Provider Residential Customer Satisfaction StudySM. Study based on responses from 21,744 consumers and measures opinions of consumers who recently switched electric service providers. Proprietary study results are based on experiences and perceptions of consumers surveyed between August 2014 – June 2015. Your experiences may vary. Visit jdpower.com.